Last week I had a scare with my Thinkpad. I thought I would have to take it to a repair centre. The fault was totally mine. While uninstalling Norton, I accidentally deleted some registry entries. When I re-booted the computer, it just would not continue beyond a point. A system file was corrupt/could not be found. But I rang up the national helpline and they helped me out. If it would have been an assembled PC, I guess I would have had to re-format the hard drive and lose all my data. But the guys at the IBM TP help centre guided me through the rescue and recovery process and within hours the TP was up and running (without loss of any data). I am impressed with their professional attitude as compared to that of Airtel, which I have mentioned in an earlier blog. No customer is treated lightly by IBM, however dumb (like me) he/she is.
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